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Support Tickets: We typically respond within 24-48 hours during business days
Business Inquiries: We respond within 2-3 business days
Security Issues: We prioritize security concerns and respond within 24 hours
General Questions: We aim to respond within 48-72 hours
Email Support: Available 24/7 - we monitor emails continuously
Response Schedule: Monday to Friday, 9:00 AM - 6:00 PM (Local Time)
Weekend Support: Limited support available for urgent issues
Holiday Schedule: Reduced response times during major holidays
Business Name: Animit (Sole Proprietorship)
Website: animit.app
Service Area: Global (English & Spanish support)
Business Structure: Currently operating as a sole proprietorship with plans for future incorporation
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