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Contact Animit

We're here to help you create amazing presentations

Have questions, feedback, or need support? We'd love to hear from you! Choose the best way to reach us below.

📧

General Support

For technical support, billing questions, and general inquiries

support@animit.app

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Business Inquiries

For partnerships, enterprise solutions, and business opportunities

business@animit.app

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General Information

For general questions, feedback, and feature requests

hello@animit.app

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Security & Privacy

For security concerns, data privacy questions, and legal matters

privacy@animit.app

📅 Response Times

Support Tickets: We typically respond within 24-48 hours during business days

Business Inquiries: We respond within 2-3 business days

Security Issues: We prioritize security concerns and respond within 24 hours

General Questions: We aim to respond within 48-72 hours

🕒 Support Hours

Email Support: Available 24/7 - we monitor emails continuously

Response Schedule: Monday to Friday, 9:00 AM - 6:00 PM (Local Time)

Weekend Support: Limited support available for urgent issues

Holiday Schedule: Reduced response times during major holidays

📍 Business Information

Business Name: Animit (Sole Proprietorship)

Website: animit.app

Service Area: Global (English & Spanish support)

Business Structure: Currently operating as a sole proprietorship with plans for future incorporation

Frequently Asked Questions

What's the best way to contact support?
For fastest response, email support@animit.app with a clear description of your issue. Include your account email and any relevant screenshots if applicable.
Do you offer phone support?
Currently, we provide support exclusively through email to ensure detailed responses and proper documentation. This allows us to provide better quality support and faster resolution times.
How quickly will I receive a response?
We aim to respond to all support emails within 24-48 hours during business days. Urgent security issues are prioritized and typically receive responses within 24 hours.
Can I request new features?
Absolutely! We love hearing feature requests from our users. Send your ideas to hello@animit.app with detailed descriptions of what you'd like to see. We review all suggestions and consider them for future updates.
Do you offer enterprise or bulk pricing?
Yes! For organizations with multiple users or special requirements, contact business@animit.app to discuss enterprise pricing and custom solutions.

Before You Contact Us

To help us assist you more effectively, please:

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